Refund and Cancellation Policy

If you cancel before paying

If you close Stripe Checkout or use cancel, no payment is taken and the invitation is not activated. You can return to the review screen and try again.

If you pay but the invitation does not activate

Activation depends on Stripe confirming the paid Checkout Session to our webhook. If you were charged and the invitation did not become active, contact hello@maybeyay.com with the creator email you used. We will complete activation or refund the charge.

Duplicate charges

If you were charged more than once for the same invitation, contact us. We will refund the extra charge once we can match it.

Technical failure or non-delivery

If a paid invitation cannot be delivered because of a fault on our side, we will refund or complete delivery. Email delivery can be delayed by inbox providers; that alone is not a fault if the invitation link itself works.

Statutory rights

Nothing here limits mandatory consumer rights that apply to you, including rights under EU consumer law.

Immediate digital delivery

The invitation is a personalised digital product. After you accept the acknowledgement on the review screen, we start Checkout so the invitation can be activated as soon as Stripe confirms payment.

We do not treat that acknowledgement as an automatic waiver of any withdrawal right you may have. If you believe you are entitled to a refund under consumer law, write to us and we will assess the request.

How to ask for a refund

Email hello@maybeyay.com. Include the email used at checkout and, if you have it, the invitation link.